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According to a recent report by Capgemini Consulting, organisations are now convinced of the benefits AI can bring. The key question now is where and how they should invest.

The research, freely available here Turning AI into concrete value: the successful implementers’ toolkit, offers a pragmatic guide helping organisations in their AI investment decisions.

Based on an analysis of over 50 AI use cases, together with a survey of over 1,000 senior executives, the report presents interesting case examples of AI delivering tangible business benefits across a range of different industries. Highly practical advice is provided in terms of devleoping an AI strategy and roadmap for your…

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The concept of Digital Operating Advantage is one of the key issues discussed during our ‘Leading Digital’ Masterclasses.

It refers to the way in which organisations can leverage the full potential of emerging technologies to streamline internal processes and systems, improve efficiency, reduce costs, building a more collaborative, cost efficient, agile, responsive, data driven organisation, ‘fit-for-purpose’ in a digital age.

The successful deployment of an Enterprise Social Media (ESM) platform is critical in this respect as highlighted in the video…

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Following our recent post Charting the Digital Transformation Genome, a HBR paper examines the reasons why some high profile digital transformation programmes fail based on the experiences of compaies such as GE, Lego, Nike, Procter & Gamble, Burberry, Ford and others. All case examples of heavy commitments to digital capability development which failed to meeet basic financial performance objectives.

The authors present four main reasons for failure:

First, there are a very wide range of factors that impact on a company's performance as much or even more than digital. Managers, therefore, should not view digital as…

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According to Anthony Abbatiello, principal, Deloitte Consulting and global leader of Deloitte Leadership, $400 billion is wasted every year in failed digital transformations. Even though many companies profess to have digital strategies, they don’t fully understand what it’s actually going to take or haven’t pinpointed what they want the business to look like.

There’s also an element of “executive tourism” as senior managers see things they like in Silicon Valley and seek to cut-and-paste them into their own organizations.

So, they embark on “random acts of digital” rather than create a cohesive strategy. They invest in digital technology and are disappointed when the expected massive change (and returns) don’t appear.

Despite such failure rates,…

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Since the digitization of music, the need to find new methods of access and distribution to music has become more prevalent. Since the birth of Napster, Kazaa, and Limewire, the music industry has taken a hit in terms of music sales. Listeners have easier access to content, while the creators of said content aren’t necessarily getting the bang for their buck.

So, how does introducing blockchain technology affect the accessibility and distribution of music? I turned to international house music DJ, Gareth Emery, and why his latest project, Choon, is the music industry of the future.

Read the full article…

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A recent McKinsey podcast examined how technology has affected employment and incomes in manufacturing and other sectors and whether automation could widen the gap between high- and low-income jobs.

Automation could reduce workers’ wages, further widen the gap between rich and the poor. Smart policies will be required to prevent unemployment and wage friction in the future.

Click the image below to be taken to the podcast page.

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Artificial intelligence and robotics are disrupting every aspect of work and redefining productivity. The old ways of working, assessing capabilities, hiring and compensation, are undergoing a massive change.

A recent Knowledge@Wharton conversation discussed what this means for individuals, organizations and countries. Managerial jobs and tasks that are repetitive in nature will be displaced and the ability to learn new skills will be critical for individuals who want to stay relevant. Companies will need to devise new ways of training and assessing the skills of employees while countries must develop a learning ecosystem.

“Work will be more contractual in nature and deep technical skills, creativity and learnability will be at a premium.”

Read the…

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According to a recent survey by McKinsey, the way companies engage with customers and the tools supporting customer interaction will change dramatically over the next few years.

An omnichannel world will emerge with customers having access to a wide range of digital contact options for interacting with companies, not just the traditional call centre. Fully 75 percent of customers will use multiple service channels. This will include web sites, apps, social media, chat and voice.

Frontline robotics will also play an important gatekeeper role, helping to determine customer requests and handle simple issues. The report estimates that robots will be able to fully resolve 30 to 50 percent of all customer requests.

The emergence of omnichannel digital options will…

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Is Marketing Becoming Obsolete?

Next week I will be in Iceland delivering two half-day workshops.

The first session will examine the changing role of HR in an era of digital disruption.

The key motion being discussed during workshop two is whether marketing, as we know it, is becoming obsolete. Is the convergence of disruptive technologies (mobile connectivity, social media, the cloud, big data, predictive analytics, algorithms, IoT, AI, automation, cognitive computing, augmented reality and the blockchain), combined with the rapid emergence of a new generation of constantly connected customers (Gen C), leading to the end of marketing as usual?

Key discussion points will include:

  • Has the marketing profession adapted quickly enough to the digital era? Does…
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Industry 4.0: Infographic

Connected devices are set to transform manufacturing, from demand forecasting to inventory management. While the vast majority of firms recognise the opportunity, many remain behind the curve in terms of adoption. 

The Infographic below summarise the current state of play. 

Click the image to view in full-size.

View source article here.

 Jim H

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