People, organisation and culture NOT technology have become the main barriers to successful digital transformation. Many digital change initiatives will fail because of an over-emphasis on technology at the expense of people. The HR profession needs to play a more proactive role in driving the digital transformation agenda.
It is now widely accepted that a convergence of disruptive technologies (mobile connectivity, social media, enterprise social, the cloud, big data, Internet of Things, artificial intelligent, automation and the blockchain), combined with the rapid emergence of a new generation of constantly connected customers and constantly connected employees (Gen C), is leading to the ‘end of business as usual’.
With organisations needing to #adaptordie, successful digital transformation has become, first and foremost, about people rather than technology.
The HR profession is uniquely positioned to perform a key role as a leader of change, creating digital ecosystems built around people, processes and technology. To achieve this, HR needs to move from the periphery to become a provocateur of change.
The key issues and challenges facing HR in an era of turbulent digital change include the following:
- Understanding the digital landscape - the technologies disrupting HR.
- The impact of disruption on employment, labour markets and skills. Are the robots coming to take our jobs? Are we facing a digital skills crisis? Growth of the ‘gig’ economy and the changing nature of work.
- The role of HR as a change provocateur - HR’s role in leading digital change, the state-of-play; from ‘payroll and holidays” to a catalyst for change; the third force in digital transformation, marketing, technology and HR; the role of HR in digital strategy development, implementation and performance measurement.
- Overcoming resistance to change - people, organisation and culture; legacy thinking not just legacy technology; building a culture of innovation and ‘next generation’ organisations; tools and software to support employee engagement and collaboration; creating a digital first mindset.
- Managing digital natives and Gen Z.
- Developing digital talent, corporate learning, education and skills development.
- Amazonisation - use of emerging digital technologies to reinvent HR, transforming processes and systems to deliver Amazon levels of self-service and employee experiences.
- The growing importance of workplace analytics, tracking trends, delivering actionable insight and informed decision-making from data.
- Digital Leaders urgently required!
- To-wards the future - coping with HR Darwinism, a phenomenon when technology and society evolve faster than our ability to adapt.
These issues, and more, will be discussed at our March workshop 'The Changing Role of HR in an Era of Digital Disruption'. The workshop is being held in Reykjavik.
We would be happy to run a similar session locally if there is sufficient interest.
Just drop me a note on Linkedin or leave a comment below if you would like to discuss.