New EU legislation aimed at boosting consumer confidence in e-commerce took effect on the 9th January 2016.
All e-retailers operating in the European Union, or selling online to European consumers, are now required to state prominently on their web site that customers can exercise new dispute resolution rights. There is also a requirement to provide a link to the EU web site explaining these rights.
An Online Dispute Resolution platform has been established by the Commission providing an out-of-court alternative dispute method for resolving any dispute related to and stemming from online sale and service contracts.
EU consumers having a problem with an e-retailer regarding a product or service they bought can now settle easier, faster and cheaper through the alternative dispute resolution (ADR) or online dispute resolution (ODR)…